Have you ever lost the feeling for the big picture while trying to puzzle out a process detail or a challenging bit of planning? Being able to take a step back in the middle of a strategy process to regain the perspective for the whole picture can be difficult – if not nearly impossible. That is why ISS Canal Services brought me in, to guide them in developing their new business strategy as they spun off from the ISS conglomerate to form iTS Canal Services and expand their business in Switzerland and beyond.
The Need:
The management team wanted someone external to guide them through the strategy devel-opment process to ensure a structured approach to exploring, validating, and crafting their 100-Day Strategy. The management team was particularly keen to ensure it remained purpose-driven and people-centered, the latter not only including the clients but, importantly, their em-ployees.
The Process:
We approached the project like a design thinking process: Explore, define, ideate, validate. We first took some time to explore what had been done and what were areas of opportunity. Then we used all the info collected to define a focus for the strategy moving forward and went into defining and validating the proposed strategy. Final efforts were then aimed at strengthening the company culture by establishing new company values and defining how to communicate and drive the new values throughout the company.
The Outcome:
At the end of their 100-Day Strategy, the management team had a solid basis for building on moving forward. Through a personalized and structured approach, the team came away with a robustly validated strategy, clear implementation goals, and a newly defined identity focused on culture and empowering their employees, whom they see as key to their success.
ITS Kanal Services AG is the leading full-service provider in Switzerland for the maintenance and value preservation of sewer systems and pavements.
Testimonials
Urs Aschwanden
CEO iTS Kanal Services
“Emilie helped us a lot on the way to strategy formulation. She creatively and professionally managed the process and provided the tools, while the management team delivered the con-tent. The product at the end of the workshop series was a well formulated, solid strategy, which is currently being implemented into reality. Thank you Emilie for your great, fresh and inspiring way as well as target-oriented and efficient method.”
Doris Smith
Head Human Resources Schweiz
“Emilie’s warm and inspiring nature makes working with her a true pleasure. She is ex-tremely dedicated, competent and values co-creation. When working together on the pro-ject, you could feel her structured, sustainable and people-centered approach, which is completely in our spirit.”